Terms & Conditions
Here's all the important details you should know!
Cancellation & Refunds
Cancellations made with 28 or more days notice are fully refundable.
Cancellations made within 14 days notice are 50% refundable.
Cancellations for orders due in less than 14 days will be fully charged and are non-refundable.
We take on a limited amount of cakes per week and turn down other potential orders when your order is booked. It keeps us focused on creating a high quality cake for you!
Single & 2-Tier Cakes:
Changes to your order may be made if your event is more than 7 days away. Please note that changes may change your price.
3+ Tier Cakes + Custom Cakes:
Changes must be made at least one month prior to the event date. Please note that changes may change your price.
We’ll review your requested changes and let you know if we can make those changes. If changes can be made, we'll notify you in advance if there is a price change.
Surprise deliveries are sometimes made to recipients (we love this!).
If we’re unable to reach the recipient, we will wait for 5 minutes. After 5 minutes, the cake will be placed in the front of the house/building.
Silver Whisk Bake Shop is not responsible for the cake after it has been delivered. Please keep this in mind especially for warmer months to prevent the cake from melting if left outside for too long.
Any cake placed outside during an event has the possibility of melting or deforming due to heat and humidity. Buttercream reacts the same way as butter does; it melts under heat, it is the perfect texture at room temperature, and gets firm when cold.
Therefore, it is necessary to keep your cake away from heat and humidity to avoid disappointment. Silver Whisk Bake Shop is not liable for a cake once it has been delivered or picked up.
Silver Whisk Bake Shop, LLC products may contain or come in contact with milk, wheat, tree nuts, peanuts soy, cocoa or other allergens. While every precaution will be taken in the cases of known allergies, it remains the full responsibility of Client to inform guests of possible allergens. Silver Whisk Bake Shop, LLC is not responsible for any allergic reactions.
Silver Whisk Bake Shop, LLC is not liable for unforeseen circumstances, including but not limited to inclement weather, transportation problems, illness, accidents, labor disputes or strikes, Acts of God, and other causes beyond reasonable control. A delay in transit shall not constitute grounds for a discount or refund.
I promise to do everything in my power to deliver you a cake that exceeds your expectations. I will work with you on every level to make sure you are completely satisfied and happy with your cake. Please note that colors and design of actual cake may vary slightly from computer mock-up due to the nature of digital and edible components.
By agreeing to the Terms & Conditions, you agree that certain creative changes may be made to your final design for the sake of stability, structural integrity or other certain emergencies. By agreeing to the Terms & Conditions, you confirm that you have read the above and agree to the conditions of the contract.